Posts in "Customer Service" Category

Why Your Customer Service Strategy Needs a Personal Touch

Why Your Customer Service Strategy Needs a Personal Touch

“Thanks for calling Every Company’s Customer Service. This call could be recorded for quality assurance. Para servicio en español, diga español.”

Humans are smart. First, we replaced horses with cars. Now, we’ve become so advanced as a species that we’ve eliminated the need for human interactions.

Or have we?

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