{"id":3452,"date":"2018-10-18T02:30:23","date_gmt":"2018-10-18T02:30:23","guid":{"rendered":"https:\/\/getstencil.com\/blog\/?p=3452"},"modified":"2018-10-18T22:38:16","modified_gmt":"2018-10-18T22:38:16","slug":"what-businesses-can-do-to-make-customers-happy","status":"publish","type":"post","link":"https:\/\/getstencil.com\/blog\/what-businesses-can-do-to-make-customers-happy\/","title":{"rendered":"What Businesses Can Do To Make Customers Happy"},"content":{"rendered":"

How do you feel when a business\u00a0does something uniquely right? You know the type of service that’s impeccably good you have to let everyone know about. Businesses are always looking for new ways to gain customers. What they should look for and ask themselves is what it takes to keep and make customers happy. We have some interestingly simple tips. Let’s get to it!<\/p>\n

<\/p>\n

What Businesses Can Do To Make Customers Happy<\/span><\/h1>\n

Be Available<\/strong><\/p>\n

As simple as it sounds, you must be available. Depending on your business, you’ll have to find what method of availability is best for your customers. Is it using\u00a0live chat<\/a>, social media, phone, email, contact form, or all of the above?<\/p>\n

\u00a090 percent of surveyed consumers<\/a> have used social media in some way to communicate with a brand.<\/p>\n

\"How<\/a><\/p>\n

Be sure to set hours of availability for your customers. If you’re an online business owner, it’s not necessary to be online at all times but make sure you’re there when you say you are. Nothing is more disappointing when you can’t reach a business at their supposed open hours.<\/p>\n

If you\u2019re not a local business and help people all over the world, create an FAQ page and Knowledge Base to fill the gap between time zones. If it\u2019s a general question, they\u2019ll get their answer immediately.<\/p>\n

If you don’t have availability for your customers, how can you listen to their needs? This is the first step in creating a relationship with the customer.<\/p>\n

Keep the Relationship Going and Growing<\/strong><\/p>\n

Provide customers with your knowledge and authority by using resources to inform them with a blog and email marketing. Keep the relationship going with informative blog posts related to industry\u00a0tips and advice that can help your customers. Don’t just blog about your services. Make a space that they can come to for related industry information that can help them with their needs.<\/p>\n

According to this study by Marketing Charts<\/a>, 47% of consumers say the most important element of an ideal customer experience is fast responses to inquiries.<\/p>\n

In order to respond to your customers, you must use active listening. Paraphrase their questions to clarify what they’re asking. This also lets them know you’re paying attention to them. This is particularly important when you’re on the phone with them.<\/p>\n

\"47%<\/a>
Customers love to get responses to their inquiries lightning fast!<\/figcaption><\/figure>\n

If they’re providing feedback or criticism in regards to a feature or service, this is extremely beneficial to you. Take advantage to learn more about their needs and adjust as necessary. If possible make the change happen! Let them know that you’ll put it on the roadmap of projects or consider it.<\/p>\n

For example, one of the biggest requests for Stencil<\/a> was a cropping tool for designs. It took quite a while for it to happen, but when you have so many requests for the same feature from customers you have to get it done. The feature was clearly needed. It was placed on the roadmap and now it’s complete.<\/p>\n